Designed to redefine successful change management in corporate America, Big Change at Best Buy offers hard-won lessons and the tools every executive and manager needs—in every business and every industry—to turn management practices and culture focused on rapid growth into the type of disciplined, customer-centered operation that now drives Best Buy’s success. The first and only book to tell the stunning turnaround story of Best Buy Co., Inc., it gives a play-by-play account of the change initiative itself, with a close-up view of the methods and tools developed to orchestrate the most culturally intense transformation in the history of U.S. business.
About the Authors
Elizabeth Gibson is cofounder of KnoWorks, a new division of RHR International that specialized in large-scale organizational change, learning, and knowledge management projects. Coauthor of A Practical Guide to Knowledge Acquisition, she was recently featured in Fast Company for her work with senior executives.
Andy Billings is Vice President of Human Resources and Organizational Development for Electronic Arts, the largest global publisher of interactive software, and Chairman of the Board of the California Strategic Human Resources Partnership.
