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Connecting with Grieving Clients: Supportive Communications for 14 Common Situations

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Guiding pet owners through their grief following the loss of a beloved pet is one of the toughest parts of your staff's job. Handled sensitively and compassionately, the situation can strengthen the bond with the client for years to come. The new, second edition of this valuable resource offers specific strategies for dealing with a number of common but difficult client situations, including these and more: - Dealing with crises and emergencies - Delivering bad news - Euthanasia decision-making - Grief responses to pet loss - Clients guilt - Non-euthanasia and sudden deaths - Helping children, seniors and disabled clients with grief - Other pets grief - Adopting new pets

The guide includes words to use in specific situations, information on pet hospice programs, grief support protocols and client support resources. It is organized to facilitate staff meeting discussions and offers role-play ideas for each situation to build staff skills in this important area of practice.

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Analytical Geometry of Three Dimensions (Dover Books on Mathematics)
Analytical Geometry of Three Dimensions (Dover Books on Mathematics)
Brief but rigorous, this text is geared toward advanced undergraduates and graduate students. It covers the coordinate system, planes and lines, spheres, homogeneous coordinates, general equations of the second degree, quadric in Cartesian coordinates, and intersection of quadrics.
Mathematician, physicist, and astronomer, William
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Building High Performance Business Relationships: Rescue, Improve, and Transform Your Most Valuable Assets
Building High Performance Business Relationships: Rescue, Improve, and Transform Your Most Valuable Assets

A practical guide for building and maintaining high performance business relationships

Every business sinks or swims on the quality of its relationships and alliances, whether they are between management and staff, departments, subsidiaries, partners, suppliers, or customers. It's no wonder then that building and...

Self-* and P2P for Network Management: Design Principles and Case Studies (SpringerBriefs in Computer Science)
Self-* and P2P for Network Management: Design Principles and Case Studies (SpringerBriefs in Computer Science)

The network management community has been pushed towards the design of alternative management approaches able to support heterogeneity, scalability, reliability, and minor human intervention. The employment of self-* properties and Peer-To-Peer (P2P) are seen as promising alternatives, able to provide the sophisticated solutions required.

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Calculus (Available Titles CourseMate)
Calculus (Available Titles CourseMate)

Taking a fresh approach while retaining classic presentation, the Tan Calculus series utilizes a clear, concise writing style, and uses relevant, real world examples to introduce abstract mathematical concepts with an intuitive approach. In keeping with this emphasis on conceptual understanding, each exercise set in the three semester...

The Power of the 2 x 2 Matrix: Using 2 x 2 Thinking to Solve Business Problems and Make Better Decisions (Jossey-Bass Business & Management)
The Power of the 2 x 2 Matrix: Using 2 x 2 Thinking to Solve Business Problems and Make Better Decisions (Jossey-Bass Business & Management)

By studying the work of hundreds of the most original and effective business minds, the authors present a common architecture that illuminates exceptional analysis and creative performance. 2 x 2 Thinking is characterized by a fundamental appreciation for the dynamic and complex nature of business. The best strategists go out of their way to...

Executive Intelligence: The Leader's Edge
Executive Intelligence: The Leader's Edge

Executive Intelligence zeros in on leadership smarts and notes that in all lists compiled by leadership experts, head hunters, and boards of directors the one and only trait that appears in all is intelligence. Obvious? No, because typically leadership savvy regularly trumps smarts....

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