This important new book explores the relationship between top management consultant teams and their clients. Through a series of case studies, from both the private and public sectors, it presents best practice in consulting at the sharp end of contemporary management across all disciplines including change management, business strategy, outsourcing, operational performance and human resources.
The case studies are drawn from the MCA Awards, which recognize best practice in all categories of management. Firms present qualifying client engagements for evaluation by a distinguished panel of judges drawn from industry, government and academia.
Each case study explores how a business situation was tackled, and examines how the team responded to challenges during the project and the unexpected lessons learned. The case studies are embedded within an explanatory framework that draws out common themes, relates the case studies to generic models, and discusses how their approaches can be applied in other businesses.