Social CRM is an evolving tool to help you engage your customers, interact with them, and develop deeper relationships. This handy guide teaches you how to make the most of it, whether your business is a small shop or a large corporation. In a friendly,...

Under the conditions of market economy, the government is an independent economic entity, whose function is not only to provide services and handle public affairs, but also to coordinate, advance and lead economic development. The dual functions of regional government include providing service and administration at the micro-level on behalf...

This book describes assembly language programming. It assumes that you are familiar with An Introduction To Microcomputers Volume 1 —Basic Concepts (particulary Chapters 6 and 7). This book does not discuss  the general features of computers, microcomputers, addressing methods, or instruction sets; you should refer to An...

The iPhone is the hottest gadget of our generation, and much of its success has been fueled by the App Store, Apple’s online marketplace for iPhone applications. Over 1 billion apps have been downloaded in the 9 months the App Store has been open, ranging from the simplest games to the most complex business apps. Everyone has an idea...

It's bad enough when a hack occurs-stealing identities, bank accounts, and personal information. But when the hack could have been prevented by taking basic security measures-like the ones described in this book-somehow that...