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Work Item Management with IBM Rational ClearQuest and Jazz: A Customization Guide

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Almost everyone has had the need at one point or another to keep a list of things that need to be done. Many people pick up a piece of paper every day and write down the things they want to attempt to accomplish that day. Such lists drive many people’s lives. Some people keep them in their heads, but as we get older, we need to write things down more often so as not to forget what has to be done. When you are keeping track of a list of items for yourself to do, it is pretty easy to know what has been done and what has not. You only have to depend on yourself. Updating the list is easy. Having a list of the important things to be done and reviewing it many times a day might make many people more productive.

There are a few problems with creating a list of items to keep track of. One is that it gets much more complicated when many different people are working on the items. Now you have to coordinate updates to the list from all of those people. This problem becomes harder still when some of the people live in other time zones. Now it is much harder to understand who is doing what, what has been done, and, more important, what has not been done and why. So we typically create some sort of database to keep track of these things. In the simplest form, this database may be a spreadsheet. Some people start creating their own management system from scratch to deal with these lists. These systems tend to grow over time in both complexity and cost of maintenance. Pretty soon, as your needs grow, you may find that the process you created to keep track of the items does not scale, nor does it meet your needs anymore. The management system you created will also have its own list of items that need to be done, and you may find that the cost of maintaining your custom system outweighs the benefits you are receiving from it.

In the world of software and hardware development, lists of items tell us who is doing what, what has been done, what problems are being worked on, and which products are affected by these problems. These lists become the lifeblood for many individuals. Being able to accurately understand your product’s status and exposure can help you make better decisions about what items should be worked on, what items you need to wait to be done, and what items are not as important as others.

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