Catch this new ACT! and build better relationships
Organize customer information, schedule activities, create reports, and more
It’s time to ACT! on your intention to improve customer relationship management! ACT! 2005 offers great new tools, and with this book in hand, you have a top expert showing you how to use them. Manage contact information and activity histories, keep track of companies and sales opportunities, create broadcast e-mails, and make every client feel important.
The Dummies Way
- Explanations in plain English
- "Get in, get out" information
- Icons and other navigational aids
- Tear-out cheat sheet
- Top ten lists
- A dash of humor and fun
Discover how to:
About the Author Karen S. Fredricks
- Customize your contact database
- Schedule appointments and keep notes
- Automate routine processes
- Design customized reports
- Create and track sales opportunities
- Integrate with Outlook®, Excel, and other programs
began her life rather non-technically growing up in Kenya. She attended high school in Beirut, Lebanon — where she developed her sense of humor while dodging bombs. After traveling all over the world, Karen ended up at the University of Florida and has since been an ardent Gator fan. In addition to undergraduate studies in English and accounting, Karen has a Master’s degree in psycholinguistics. Beginning her career teaching high school English and theatre, Karen switched to working with the PC in its inception in the early ’80s — and has worked as a full-time computer consultant and trainer ever since.
Karen is an ACT! Certified Consultant, an ACT! Premier Trainer, and a QuickBooks Premier Certified Advisor. She is the author of many training manuals and a contributor to numerous newsletters. A true ACT! FanACTic, she founded the ACT! Users Group of South Florida and served as the official host for the ACT! 6 Launch Tour in Florida.