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Conflict 101: A Manager's Guide to Resolving Problems So Everyone Can Get Back to Work

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We all know conflict is unavoidable, especially in the workplace. Whether it's a fight over resources, a disagreement about how to get things done, or an argument stemming from perceived differences in identities or values, it's a manager's role to navigate relationships, and build compromises and collaborations. "Conflict 101" gives readers the tools they need to ensure not only that employees get back on track, but that disagreements breed positive results. Readers will learn how to: build trust; harness negative emotions; encourage apologies and forgiveness; use a solution-seeking approach; and, say what needs to be said. Incorporating anecdotes taken from the author's twenty years of experience as a conflict resolution professional, the book helps readers more deeply understand how conflict is created, how to respond to it, and how to manage it more effectively.

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Fatigue Testing and  Analysis: Theory and Practice
Fatigue Testing and Analysis: Theory and Practice
This book is a summary of experimental and analytical techniques essential to students and practicing engineers for conducting mechanical component design and durability testing. There is a serious need for engineers to have an overview on the entire methodology of durability testing and reliability to bridge the gap between fundamental fatigue...
Cocos2d for iPhone 0.99 Beginner's Guide
Cocos2d for iPhone 0.99 Beginner's Guide

Cocos2d for iPhone is a framework for building 2D games, applications, presentations, demos, and more. It was originally made for Python and then ported to IPhone by Ricardo Quesada as an open source project with the MIT license.

This book will teach you the fundamentals of how to write games with this framework. As this book is...

Dart: Up and Running
Dart: Up and Running
When we joined Google and entered the fascinating world of web browser development more than six years ago, the web was a different place. It was clear that a new breed of web apps was emerging, but the performance of the underlying platform left much to be desired. Given our background in designing and implementing...

Transitional Justice and Civil Society in the Balkans (Springer Series in Transitional Justice)
Transitional Justice and Civil Society in the Balkans (Springer Series in Transitional Justice)

Transitional Justice and Civil Society in the Balkans covers civil society engagements with transitional justice processes in the Balkans. The Balkans are a region marked by the post-communist and post-conflict transitional turmoil through which its countries are going through.

This volume is intended to provide a
...

Management Studies in South Africa: Exploring the Trajectory in the Apartheid Era and Beyond (Palgrave Studies in African Leadership)
Management Studies in South Africa: Exploring the Trajectory in the Apartheid Era and Beyond (Palgrave Studies in African Leadership)

This book examines the trajectory of management studies in South Africa during the apartheid and post-apartheid periods. The unique political journey of South Africa provides a distinctive context in which to explore the progression of management studies within a developing state. The authors consider how Apartheid has configured the...

Aston University 'Branding' Bundle: Creating Powerful Brands, Fourth Edition
Aston University 'Branding' Bundle: Creating Powerful Brands, Fourth Edition
As we look forward with confidence that this new edition significantly benefits students and managers, we look back to how this book became a well established core text in many business schools internationally and amongst a lot of managers. It seems not that long ago when we embarked on this project, yet as our publisher...
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