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Connecting with Grieving Clients: Supportive Communications for 14 Common Situations

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Guiding pet owners through their grief following the loss of a beloved pet is one of the toughest parts of your staff's job. Handled sensitively and compassionately, the situation can strengthen the bond with the client for years to come. The new, second edition of this valuable resource offers specific strategies for dealing with a number of common but difficult client situations, including these and more: - Dealing with crises and emergencies - Delivering bad news - Euthanasia decision-making - Grief responses to pet loss - Clients guilt - Non-euthanasia and sudden deaths - Helping children, seniors and disabled clients with grief - Other pets grief - Adopting new pets

The guide includes words to use in specific situations, information on pet hospice programs, grief support protocols and client support resources. It is organized to facilitate staff meeting discussions and offers role-play ideas for each situation to build staff skills in this important area of practice.

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Sound and Recording
Sound and Recording

This bestselling book introduces you to the principles of sound, perception, audio technology and systems. Providing vital reading for audio students and trainee engineers, this guide is ideal for anyone concerned with audio, sound and recording who wants a really good grounding in theory and industry practice.
Now with numerous
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Beginning PHP and MySQL 5: From Novice to Professional, Second Edition
Beginning PHP and MySQL 5: From Novice to Professional, Second Edition
Most great programming books sway far more toward the realm of the practical than of the
academic. Although I have no illusions regarding my place among the great technical authors
of our time, it is always my goal to write with this point in mind, producing material that you
can apply to your own situation. Given the size of this
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Artificial Organic Networks: Artificial Intelligence Based on Carbon Networks
Artificial Organic Networks: Artificial Intelligence Based on Carbon Networks

This monograph describes the synthesis and use of biologically-inspired artificial hydrocarbon networks (AHNs) for approximation models associated with machine learning and a novel computational algorithm with which to exploit them. The reader is first introduced to various kinds of algorithms designed to deal with approximation problems and...


How To Play Boogie Woogie Piano (Music Sales America)
How To Play Boogie Woogie Piano (Music Sales America)

A collection of 14 boogie woogie solos for piano, with tips on playing technique. They include such favorites as Barrel House Boogie, Tommy DorseyÂ’s Boogie Woogie, and Bad Penny Blues.

To play boogie woogie, you must be able to keep the beat moving from beginning to end, with no fumbles. Therefore, a smooth left hand...

JavaScript Developer's Dictionary (Developer's Library)
JavaScript Developer's Dictionary (Developer's Library)
JavaScript Developer's Dictionary covers all the essential functions, methods, and objects of JavaScript in an easy-to-find, logical order. JavaScript, and each different version of JavaScript, interacts very differently with each variety of Web browser, leaving Web developers scrambling to write code that will work in all the major browsers....
Why Does E=mc2?: (And Why Should We Care?)
Why Does E=mc2?: (And Why Should We Care?)

The most accessible, entertaining, and enlightening explanation of the best-known physics equation in the world, as rendered by two of today’s leading scientists.

Professor Brian Cox and Professor Jeff Forshaw go on a journey to the frontier of 21st century science to consider the real meaning behind the iconic sequence of...

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