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Crystal Reports 2008 Official Guide

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Organizations of all sizes today find themselves increasingly awash in data, yet hungering for information to help them meet their business objectives. These corporations, from Main Street and Wall Street alike, have spent large amounts of time and money over the past 10 or so years implementing systems to help collect data on and streamline their operations. From monolithic Enterprise Resource Planning (ERP) systems (SAP, PeopleSoft, Oracle Financials, and so on) through Customer Relationship Management (CRM) systems (Siebel, Rightnow.com, Salesforce.com, and so on) to Custom Data Warehousing projects, these firms are now looking for ways to extract value from the collective body of data to help them run their businesses more productively and competitively. These firms are looking for a strategic information delivery or business intelligence solution to help them become more productive and ultimately compete more effectively. The products covered in this book are geared toward meeting that challenge.

The information delivery products and solutions presented in this book are often categorized under the Business Intelligence (BI) banner. BI is the industry of value-added information delivery based on structured data sources—essentially providing meaningful, business-driven value and information to business end users by connecting them to data with appropriate tools and products. Figure I.1 highlights the conceptual divide of information delivery solutions into the structured and unstructured world. Although evidence suggests an eventual blurring of the boundaries between these discrete industries over time, the Business Objects products covered in this book most aptly fit under the BI banner.

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