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Designing Management Information Systems

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Management information systems produce the information that managers use to make important strategic decisions. They formthe basis for management reports, both financial and non-financial, and as such they are a vital component of modern business management. Few managerial decisions are taken without consulting the data captured by management information systems.

This book covers the essential managerial skills that are necessary to design these systems. It is written for managers, those studying business management, and those developing management information systems on behalf of management.

I was motivated to write this book because many managers are, in my experience, rather poor designers of their own management reports. They often struggle to make full use of the data that is available to them. It is true that many use management information systems in one form or another, usually implemented through a series of spreadsheets. Indeed some have access to very sophisticated ‘business intelligence’ systems. Yet these spreadsheets (and their sophisticated counterparts) are often illorganized, and tend to obfuscate rather than enlighten. In addition, there is not a great deal of material available for those managers wishing to improve their skills in designing management information systems. The existing books on information systems often emphasize the technological rather than the managerial aspects.

This book aims to address these issues. In writing it I have firmly adopted the managerial perspective, and I have not aimed to compromise for the benefit of the more technically minded. You will find few references to specific information technologies in this book, because this book is not about technology. You will not have to be, indeed ought not to be, a computer programmer to be able to benefit from this book.

Three core assumptions form the basis of this book and I should like to summarize them here.

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