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Developing Your Conflict Competence: A Hands-On Guide for Leaders, Managers, Facilitators, and Teams

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A practical resource, this book combines tips, checklists, exercises, and stories to outline concrete processes that improve the way leaders, managers, and anyone within an organization responds to conflict. Beginning with a series of questions and self-diagnostics, the authors show you how to: maintain emotional balance in the face of conflict; implement constructive communications techniques; help others deal with conflicts that are causing organization problems; establish norms for handling conflict; use specific approaches for addressing conflict more effectively.

"A must-have guidebook for the new age of global business. This book shows every leader how to turn feelings of fear into feelings of safety, suspicion into trust, and competitiveness into collaboration."
--Jim Kouzes, coauthor of the best-selling book The Leadership Challenge and Dean's Executive Professor of Leadership, Leavey School of Business, Santa Clara University

"Craig Runde and Tim Flanagan use their vast experience to give us Developing Your Conflict Competence. Move beyond negative workplace conflict to positive and constructive outcomes with the simple tools and suggestions in this must-read field guide!"
--Marshall Goldsmith, best-selling author of What Got You Here Won't Get You There, Succession: Are You Ready?, and the upcoming MOJO

"I've read the authors' first two books, Becoming a Conflict Competent Leader and Building Conflict Competent Teams. Their latest book pulls it all together by providing models, examples, and thought-provoking insight. It will be required reading for my senior management team."
--Deborah Jallad, president/chairman, Accredited Surety and Casualty Company, Inc.

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Neurobehavioral Genetics: Methods and Applications, Second Edition
Neurobehavioral Genetics: Methods and Applications, Second Edition

A complete background to concepts and principles of behavioral genetics, Neurobehavioral Genetics: Methods and Applications, Second Edition features a broad spectrum of the most current techniques in neurobehavioral genetics in a single source.

International researchers incorporate several new developments in the field,
...

Learning Microsoft Windows Server 2012 Dynamic Access Control
Learning Microsoft Windows Server 2012 Dynamic Access Control

When you know Dynamic Access Control, you know how to take command of your organization's data for security and control. This book is a practical tutorial that will make you proficient in the main functions and extensions.

Overview

  • Understand the advantages of using Dynamic Access Control and how it...
Office 2016 For Seniors For Dummies
Office 2016 For Seniors For Dummies

Keep up with the latest Office technologies, and learn the fundamentals of Microsoft Office 2016!

Office 2016 For Seniors For Dummies is the ideal resource for learning the fundamentals of the Microsoft Office suite. You'll explore the functionality of Word, Excel, PowerPoint, and Outlook, establishing basic...


Dependency Injection
Dependency Injection
Dependency Injection is an in-depth guide to the current best practices for using the Dependency Injection pattern-the key concept in Spring and the rapidly-growing Google Guice. It explores Dependency Injection, sometimes called Inversion of Control, in fine detail with numerous practical examples. Developers will learn to apply important...
Microsoft Office 2010 In Depth
Microsoft Office 2010 In Depth

Congratulations! You are about to harness the incredible capabilities of the latest version of Microsoft Office: Office 2010. Microsoft Office has been the gold standard for application suites for many years and provides all the applications that you need for a wide variety of tasks. Whether you are writing a novel, balancing your budget,...

Calculus
Calculus
The art of teaching, Mark Van Doren said, is the art of assisting discovery. I have tried to write a book that assists students in discovering calculus—both for its practical power and its surprising beauty. In this edition, as in the first six editions, I aim to convey to the student a sense of the utility of calculus and...
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