The book works from the SugarCRM basics right up to advanced features in a clear and friendly way. It follows a combination of theoretical discussions relating to varying business needs and the manner in which CRM technology can address them. By helping you clarify your business goals the book enables you to build a CRM system to support your...

The accounting department is a cost center. It does not directly generate revenues, but, rather, provides a fi xed set of services to the rest of the company, and is asked to do so at the lowest possible cost. Consequently, the accounting staff is called on to process transactions, write reports, create new processes, or investigate old...

At the instigation of the Iron and Steel Federation, the late Bernard Godfrey began work in 1952 on the first edition of the Steel Designers’ Manual. As principal author he worked on the manuscript almost continuously for a period of two years. On many Friday evenings he would meet with his co-authors, Charles Gray, Lewis Kent...