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Effective Customer Care: Understand Needs, Improve Service, Build Relationships (Sunday Times Creating Success)

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Effective Customer Care is an essential guide to creating excellent customer service that will not only satisfy your customers and prompt orders, but also cement customer relationships and develop loyalty...and thus increase profits.

The book covers every aspect of the customer care process including how to: find out what your customer wants rather than what you think they want; stop losing business, and gain market share; create a customer-focused team; achieve continuous improvement; develop robust problem-solving techniques, and reduce complaints; break down internal communication barriers; get your customers to be an "active reference" for you.

Clear and concise in approach, and full of checklists, practical advice and case studies that bring concepts and ideas to life, Effective Customer Care is a must for your business bookshelf.

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Classification, Clustering, and Data Mining Applications: Proceedings
Classification, Clustering, and Data Mining Applications: Proceedings
This book presents some of the key research undertaken by the members of the International Federation of Classification Societies during the two years since our last symposium. If the past is a guide to the future, these papers contain the seeds of new ideas that will invigorate our field.

The editors are grateful
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MIMO Wireless Networks, Second Edition: Channels, Techniques and Standards for Multi-Antenna, Multi-User and Multi-Cell Systems
MIMO Wireless Networks, Second Edition: Channels, Techniques and Standards for Multi-Antenna, Multi-User and Multi-Cell Systems

This book is unique in presenting channels, techniques and standards for the next generation of MIMO wireless networks. Through a unified framework, it emphasizes how propagation mechanisms impact the system performance under realistic power constraints. Combining a solid mathematical analysis with a physical and intuitive approach to...

Oxygen Transport to Tissue XLII (Advances in Experimental Medicine and Biology, 1269)
Oxygen Transport to Tissue XLII (Advances in Experimental Medicine and Biology, 1269)
In his foreword to John Nunn’s book Applied Respiratory Physiology, John Severinghaus, an anesthesiologist and also my postdoctoral mentor as a Fellow at the Cardiovascular Research Institute at the University of California, San Francisco, wrote the following under the title “A Flame for Hypnos.”

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Practical Programming in Tcl and Tk
Practical Programming in Tcl and Tk

Completely-updated Tcl/Tk best-seller! Extensive new coverage of UNIX, Windows and Macintosh Tcl/Tk.

Authored by a member of the Tcl/Tk development team, Practical Programming in Tcl and Tk is the most comprehensive, practical guide to Tcl and Tk available. Beginners can rely on this book for a thorough, well-organized...

Introduction to Data Mining and its Applications (Studies in Computational Intelligence)
Introduction to Data Mining and its Applications (Studies in Computational Intelligence)
An enormous proliferation of databases in almost every area of human endeavor has created a great demand for new, powerful tools for turning data into useful, task-oriented knowledge. In the efforts to satisfy this need, researchers have been exploring ideas and methods developed in machine learning, pattern recognition, statistical data analysis,...
Textbook of Clinical Neurology, 3e (Goetz, Textbook of Clinical Neurology)
Textbook of Clinical Neurology, 3e (Goetz, Textbook of Clinical Neurology)

Organized to approach patient problems the way you do, this best-selling text guides you through the evaluation of neurologic symptoms, helps you select the most appropriate tests and interpret the findings, and assists you in effectively managing the underlying causes. Its practical approach makes it an ideal reference for clinical...

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