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Effective Customer Care is an essential guide to creating excellent customer service that will not only satisfy your customers and prompt orders, but also cement customer relationships and develop loyalty...and thus increase profits.
The book covers every aspect of the customer care process including how to: find out what your customer wants rather than what you think they want; stop losing business, and gain market share; create a customer-focused team; achieve continuous improvement; develop robust problem-solving techniques, and reduce complaints; break down internal communication barriers; get your customers to be an "active reference" for you.
Clear and concise in approach, and full of checklists, practical advice and case studies that bring concepts and ideas to life, Effective Customer Care is a must for your business bookshelf.
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Classification, Clustering, and Data Mining Applications: Proceedings
This book presents some of the key research undertaken by the members of
the International Federation of Classification Societies during the two years
since our last symposium. If the past is a guide to the future, these papers
contain the seeds of new ideas that will invigorate our field.
The editors are grateful... | | | | |
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