| Success of an organization is increasingly dependent on its capability to create an environment to improve the productivity of knowledge work. This book focuses on the concepts, models and technologies that are used to design and implement such an environment. It develops the vision of a modular, yet highly integrated enterprise knowledge infrastructure and presents an ideal architecture replete with current technologies and systems. The most important streams of technological development that are covered in the book are computer-supported cooperative work, document and content management, e-learning, enterprise portals, information life cycle management, knowledge management, mobile computing, and the Semantic Web. It includes learning goals, exercises and case examples that help the reader to easily understand and practice the concepts.
The book is targeted at advanced bachelor and master students. Practitioners profit from insights into the importance of technologies and systems and their application.
Both, academics and practitioners alike have spent considerable efforts during the last years to establish ICT support for the handling of knowledge, an idea that is almost as old as the field of computer science. Not surprisingly, the solution is still not there and many businesses trying to implement these technologies have been frustrated by the fact that the technologies certainly could not live up to the overly high expectations. However, there are still numerous projects in organizations that try to tackle the fundamental challenge of how to increase productivity of knowledge work. People do not believe in quick solutions to this problem any more - and they are right. Knowledge management is dead. Long live knowledge management!
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