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How to Negotiate Effectively: Improve Your Success Rate; Get the Best Deal; Achieve Win-Win Results (Creating Success)

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From bargaining for a lower price to asking for vacation time, negotiating is a skill essential for improved business performance and better business relationships. In this new edition, David Oliver looks at the vital principles of good negotiation.

The text explores the aspects of negotiating, including: tactics and counter-measures, handling deadlock, making concessions, enhancing your authority, and getting the best deal.

The new edition includes a chapter on using social media to your advantage. Full of tips and techniques, How to Negotiate Effectively is a clear guide to negotiation and will help achieve a balanced, 'win-win' outcome every time.

Now including a free application for iPhones that provides extracts from 9 books in the Sunday Times Creating Success series, quotes and tips from the experts.
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VoiceXML: 10 Projects to Voice Enable Your Web Site
VoiceXML: 10 Projects to Voice Enable Your Web Site

Build 10 ready-to-use VoiceXML applications!

Following an introduction to VoiceXML and a review of how to set up your work environment, Mark Miller guides you through the steps to building ten complete programs that utilize VoiceXML and related technologies to create fully functional solutions. Each project begins with a clear...

Ethernet in the First Mile
Ethernet in the First Mile
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Atmospheric Thermodynamics: Elementary Physics and Chemistry
Atmospheric Thermodynamics: Elementary Physics and Chemistry
This textbook presents a uniquely integrated approach in linking both physics and chemistry to the study of atmospheric thermodynamics. The book explains the classical laws of thermodynamics, focuses on various fluid systems, and, recognizing the increasing importance of chemistry in the meteorological and climate sciences, devotes a chapter to...

Applying Guiding Principles of Effective Program Delivery (Best Practices and Advances in Program Management Series)
Applying Guiding Principles of Effective Program Delivery (Best Practices and Advances in Program Management Series)

While today’s programs continue to grow in size and complexity, at the same time, their success rates remain low. To manage programs effectively in this environment, project managers and program managers must take a "consultative approach" that applies a core set of guiding principles across every function of the program....

BlackBerry Enterprise Server 5 Implementation Guide
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BlackBerry Enterprise Server is a platform that extends corporate messaging and collaboration services to BlackBerry devices. It supports management and administration of devices, and also supports deployment of third-party applications on the BlackBerry device platform. The basics of installing BlackBerry Enterprise Server are familiar for...

The Technology of Video and Audio Streaming, Second Edition
The Technology of Video and Audio Streaming, Second Edition
"As one of the reviewers pointed out, this book is a "much-needed introduction to the breadth and depth of streaming media." I agree. For broadcasters and web developers involved in media delivery across the web, the book could be a very useful first step in understanding the basics of streaming technologies."
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