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Internetworking Troubleshooting Handbook (2nd Edition)

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If you can think of the problem, Internetworking Troubleshooting Handbook probably has the solution--at least when it comes to networking problems. This 714-page tome is absolutely phenomenal in scope. Though you may not find in-depth scholarly discussions of networking woes, you will find pragmatic tips that can help you through an immediate crisis. And the configuration screens, tables, and diagrams are both essential and useful additions to the text.

Divided into six sections, the first outlines general problem-solving techniques as well as available troubleshooting tools from Cisco and third-party vendors. Next, the authors contend with hardware, booting, and media (which essentially means answers as to what could be preventing the network routers or switches from automatically firing up). In addition, potential Ethernet, FDDI (Fiber Distributed Data Interface), and Token Ring malfunctions are more than sufficiently addressed.

The seven chapters of section 3 deal exclusively with routing protocols from TCP/IP to AppleTalk to the more obscure Banyan VINES. As for WAN connectivity, more than 100 pages are dedicated to serial line, dial-in, ISDN, frame relay, and X.25 connections. And if you're experiencing difficulty in your ATM or LAN switching environment, with your security servers, or with CiscoWorks, this team of authors has provided useful guidance for those issues as well. The five appendices--"Creating Core Dumps," "Memory Maps," "Technical Support Information," "References and Recommended Reading," and "Troubleshooting Worksheets"--are also invaluable. --Sarah L. Roberts-Witt

An essential reference for solving difficult networking problems

  • Learn from a general problem-solving model for troubleshooting internetworks
  • Understand the difference between connectivity and performance problems
  • Develop a strategy for isolating problem
  • Investigate a variety of troubleshooting tools on the market and those currently in development
  • Study dozens of problem scenarios for popular multiprotocol networks and internetworks

Created in conjunction with Cisco Systems' Technical Assistance Center (TAC), Internetworking Troubleshooting Handbook, Second Edition helps you diagnose and resolve specific and potentially problematic issues common to every network type. The book contains sections devoted to problems common to a specific technology area and provides proven troubleshooting solutions that enable you to reduce downtime, improve network performance, and enhance network reliability, are demonstrated in this book. The sections are subdivided into symptoms, descriptions of environments, diagnosing and isolating problem causes, and problem-solution summaries, and include specific protocols including TCP/IP, IPX, IBM, AppleTalk, Transparent Bridging, DECnet, and ISO CLNS. Also included in this second edition is brand-new troubleshooting advice for CiscoWorks 2000, cable, DSL, WAN switching, and security.

The second edition of the Internetworking Troubleshooting Handbook represents a collaborative effort by networking and documentation experts of the Cisco TAC team and other networking professionals. The TAC team, consisting of a group of network experts who provide round-the-clock technical suport to network professionals worldwide, has pooled their troubleshooting knowledge and expertise to update this edition with the most relevant, timely support solutions.

In addition to its live support centers worldwide, the TAC team ensures the quality of customer service by maintaining the uptime that customers demand through the TAC Web site. Visit the TAC Web site at www.cisco.com/tac to experience the comprehensive support resources available 24 hours a day.

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