The ITIL Editions 2011 has been updated for clarity, consistency, correctness and completeness. By focusing on delivery and control process activities, ITIL Service Operation describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis. Key Features The updated ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6) to improve consistency and aid navigation. Some content has been reorganized to improve flow and readability, and ensure alignment across the suite including clarification around interfaces, and inputs and outputs across the service lifecycle. Terminology has been clarified and made consistent across the publications and the ITIL glossary. Summary of Updates from the Author Process flows have been updated or added for all processes including request fulfilment, access management and event management. Key principles including guidance around service requests and request models, and proactive problem management have been clarified. The publication has been updated to explain how basic events flow into filters and rule engines to produce meaningful event information. The relationship between application management activities versus application development activities is also clarified. Other clarifications include an expanded section on problem analysis techniques, procedure flow for incident matching and further guidance for escalating incidents to problem management. In addition, the guidance for managing physical facilities has been expanded.
UML For The IT Business Analyst, Second Edition
Today, information-technology business analysts are often working on object-oriented (OO), Unified Modeling Language (UML) projects, yet they have a long way to go to exploit the technology beyond the adoption of use cases (just one part of the UML). This book explains how, as an IT business analyst, you can pull together all of the UML tools...
Next.js Quick Start Guide: Server-side rendering done right
A straightforward guide to implementing server-side rendering
Use Next.js to...
Seismic Imaging and Inversion: Volume 1: Application of Linear Inverse Theory
Extracting information from seismic data requires knowledge of seismic wave propagation and reflection. The commonly used method involves solving linearly for a reflectivity at every point within the Earth, but this book follows an alternative approach which invokes inverse scattering theory. By developing the theory of seismic imaging from...
Fuzzy Database Modeling with XML (Advances in Database Systems)
Fuzzy Database Modeling with XML aims to provide a single record of current research and practical applications in the fuzzy databases. This volume is the outgrowth of research the author has conducted in recent years. Fuzzy Database Modeling with XML introduces state-of-the-art information to the database...
Networking Bible Whether you're setting up a global infrastructure or just networking two computers at home, understanding of every part of the process is crucial to the ultimate success of your system. This comprehensive book is your complete, step-by-step guide to networking—from different architectures and hardware to security, diagnostics, Web services,...