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Managing It Skills Portfolios: Planning, Acquisition and Performance Evaluation

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Managing for IT skills is never easy at the firm level. Technologies change constantly and rapidly. The supply and demand of IT skills fluctuate. Firms do not have commonly recognized frameworks to manage IT skills of their workforce. A consistent taxonomy of IT skills is underdeveloped and used infrequently in industry. This book provides the basic vocabulary and managerial framework for managing strategically the IT workforce at the firm level. It also informs managers what tools and services are available to assess the skill levels of their IT workforce and job candidates. Finally, it gives different perspectives on managing IT skills – how individuals, HR managers, educators, and governments approach IT skills management.

About the Author
Makoto Nakayama is Assistant Professor at the School of Computer Science, Telecommunications and Information Systems in DePaul University. He holds a Ph.D. from the University of California, Los Angeles and an MBA from University of Texas at Austin. Prior to moving into academe, he served as a product marketing manager at Novell Japan. He also worked on business planning and operating system developments at Yokogawa Electric Corporation in Tokyo. His current research interests are in IT use in marketing channels and IT skills portfolio management. His papers have appeared in Information & Management, Journal of Information Technology, and proceedings of national conferences.

Norma Sutcliffe is Assistant Professor at the School of Computer Science, Telecommunications and Information Systems in DePaul University. She holds a Ph.D. as well as an MBA from the University of California, Los Angeles. With extensive experience in industry, Dr. Sutcliffe has been a consultant for many Fortune 500 firms in evaluating IT needs, IT implementations, and IT strategies. Dr. Sutcliffe has worked as systems developer on mainframe and client/server systems as well. Her current research interests are in IT enabled organizational change, IT leadership behavior, and IT skills portfolio management. Her papers have appeared in Information & Management and proceedings of national conferences.

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