This training kit is designed for Consumer Support Technicians (CSTs) who support Windows Vista users in home and small business environments. It also covers all of the required objectives for Exam 70-623, Pro: Microsoft Desktop Support – CONSUMER. Candidates who pass this exam receive the Microsoft Certified IT Professional: Consumer Support Technician certification. To make the most of the content of this training kit, you should be familiar with the Microsoft Windows client operating system and using the Internet. Experience in supporting home, small business, and retail consumers is also helpful.
This training kit covers a wide variety of topics related to working with the Windows Vista operating system. Specifically, you will learn how to do the following:
Select and recommend the most appropriate edition of Windows Vista based on customers' requirements
Install Windows Vista and upgrade to Windows Vista from Microsoft Windows XP
Perform postinstallation configuration and troubleshooting tasks
Configure the many built-in media and communications applications of Windows Vista
Optimize performance of Windows Vista
Configure Windows security
Enable and configure Parental Controls
Configure wired and wireless network connections and set up network sharing
Manage and troubleshoot hardware and device driver issues
Troubleshoot and resolve Windows Vista operating system issues
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