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PBX Systems for IP Telephony

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PBX Systems for IP Telephony, 9780071375689 (0071375686), McGraw-Hill, 2002
The most efficient (and economical) ways to bring enterprise communication systems into the Digital Age are in this guide, written by the foremost analyst in the markret space. In PBX Systems for IP Telephony, Allan Sulkin--consultant and advisor to Avaya, Siemens, Cisco, NEC, Alcatel and other world-class companies--evaluates technologies, markets, and best practices for enterprise voice systems, messaging, and customer contact centers.

The heart and brains of your communications network, the PBX (Private Branch Exchange) can be the vital link--or the missing link--that interfaces businesses and their customers. This guide, from the recognized expert in telephony systems, provides answers. Whether you need to IP-enable a PBX system for a small business, make complex choices for the advanced call center, or gain the expertise to integrate a variety of communication systems into a state-of-the-art foundation for your e-business vision, PBX Systems for IP Telephony should be your first choice. Here's why:

* No one knows PBX systems and markets better than the author, and no one is better at explaining them

* This comprehensive resource supplies nuts-and-bolts information on costs, performance, risks, and other real-world considerations difficult to research

* You get insights into the potential strengths and weaknesses of next-generation PBX systems

* You'll consult the consultant to the system designers for practical advice on systems that fit your needs and your future

* There's no more business-aware or user-friendly guide anywhere to converging your voice systems with your IP-based data systems

When it comes to the PBX, the question often seems to be "Who's job is it anyway?" With this guidebook, you'll be ready to take the responsibility--and get the credit.

About the Author

Allan Sulkin is the founder of the TEQConsult Group, which advises enterprise communications providers on product development for customer premises . He is widely acknowledged as the foremost expert in PBX (private branch exchange) and ACD (automatic call distribution) communications systems today. His clients include Cisco, Lucent, Siemens, and Nortel. Sulkin is also a columnist and seminar leader for Business Communications Review. His company has its offices in Hackensack, New Jersey.

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