This updated edition of the Practical Guide to Software Quality Management identifies 10 major components that make up a solid program in line with ISO 9001 quality management precepts. Thoroughly revised and with new chapters on software safety and software risk management, this comprehensive primer provides readers with the starting points for a standardized documentation system and analyzes each program component separately, addressing in detail its specific role and overall importance to the system.

This is the only volume to offer a broad overview of software quality management for non-experts and experts alike. It is written in clear, easy-to-understand language and contains a complete glossary that demystifies technical terms, abbreviations, and acronyms. Useful appendixes contain example and “starting point” documentation outlines. Moreover, every chapter features an extensive list of authoritative references directing readers to the latest technical details on a variety of software quality management issues.