This book is about JIRA, the popular issue tracker from Atlassian. An issue tracker lets
people collaborate more effectively when there are things to be done. You can use an
issue tracker for everything from tracking bugs in software to customer support requests,
and beyond.
The book is intended for readers who administer a JIRA instance or design how JIRA
is used locally. It assumes a basic familiarity with what JIRA can do and provides more
information about how JIRA is intended to be used.
Each chapter should help clarify some confusing aspect of JIRA administration. The
chapters are only loosely connected to each other, with the intention that they can be
read in any order. Chapters 1 and 2 are “warm-up” chapters that deal with two specific
aspects of JIRA administration. Chapters 3 through 5 cover more system-wide aspects.
Chapters 6 through 9 cover other similarly focused areas.
The intention of this book is to supplement but not repeat the extensive JIRA documentation,
freely available at http://confluence.atlassian.com/display/JIRA/JIRA+Docu
mentation.
In selecting the different topics to cover in this book, I was conscious of the different
questions that I, as a software toolsmith, am asked about JIRA every day. I chose the
most frequently asked and difficult ones. If you can’t find a particular topic and think
it should be in a book such as this, then please do contact me with more details.
Some of the topics that are covered are expanded versions of entries already posted to
my blog “Practical JIRA Development”, at http://jiradev.blogspot.