Soon after Samuel Morse’s telegraphing device led to a deployed electrical
telecommunications system in 1843, waiting lines began to form by those
wanting to use the system. At this writing queueing is still a significant factor in
designing and operating communications services, whether they are provided
over the Internet or by other means, such as circuit switched networks.
This book is intended to provide an efficient introduction to the fundamental
concepts and principles underlying the study of queueing systems as they apply
to telecommunications networks and systems. Our objective is to provide
sufficient background to allow our readers to formulate and solve interesting
queueing problems in the telecommunications area. The book contains a selection
of material that provides the reader with a sufficient background to read
much of the queueing theory-based literature on telecommunications and networking,
understand their modeling assumptions and solution procedures, and
assess the quality of their results.
This text is a revision and expansion of an earlier text. It has been used
as a primary text for graduate courses in queueing theory in both Electrical
Engineering and Operations Research departments. There is more than enough
material for a one-semester course, and it can easily be used as the primary text
for a two-semester course if supplemented by a small number of current journal
Our goals are directed towards the development of an intuitive understanding
of how queueing systems work and building the mathematical tools needed
to formulate and solve problems in the most elementary setting possible. Numerous
examples are included and exercises are provided with these goals in
mind. These exercises are placed within the text so that they can be discussed
at the appropriate time.
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