Home | Amazing | Today | Tags | Publishers | Years | Account | Search 
Secret Service: Hidden Systems That Deliver Unforgettable Customer Service

Buy

Foreword by Capodagli and Lynn Jackson, coauthors of "The Disney Way". All businesses have customers, but how many of them deliver unforgettably good customer service? "Secret Service" reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass customer expectations. These organizations reap the benefits of greater customer loyalty, exponentially expanded referral networks, lower employee turnover, and stronger bottom-line results. By quantifying and examining each phase of the "Customer Experience Cycle," "Secret Service" reveals clever, practical ideas that can be transformed into repeatable best practices in any organization and at every level. Packed with examples applicable to a wide range of industries, this book provides practical, realistic ways to: turn customer complaints into positive experiences; use marketing to go deeper with existing customers; and, increase customer and employee retention, and turn bland customer service into truly memorable customer experiences".

(HTML tags aren't allowed.)

Practical Wisdom: The Right Way to Do the Right Thing
Practical Wisdom: The Right Way to Do the Right Thing

A reasoned and urgent call to embrace and protect the essential human quality that has been drummed out of our lives: wisdom.

In their provocative new book, Barry Schwartz and Kenneth Sharpe explore the insights essential to leading satisfying lives. Encouraging individuals to focus on their own personal intelligence and...

The iPad Project Book
The iPad Project Book

Bridging the gap between the palm-sized iPod touch and a full-sized computer, Apple's iPad offers enough screen area and horsepower to perform the day-to-day tasks most people want to do. Packed with practical knowledge, this book will walk readers through how to manage their most common projects, from the simple (setting up a calendar...

Clinical Research Methods for Surgeons
Clinical Research Methods for Surgeons

With his keen analytical mind and penchant for organization, Charles Darwin would have made an excellent clinical investigator. Unfortunately for surgery, his early exposure at Edinburgh to the brutality of operations in 1825 convinced him to reject his father’s plan for his career and pursue his interest in nature. His subsequent...


Higher Categories and Homotopical Algebra (Cambridge Studies in Advanced Mathematics)
Higher Categories and Homotopical Algebra (Cambridge Studies in Advanced Mathematics)
This book provides an introduction to modern homotopy theory through the lens of higher categories after Joyal and Lurie, giving access to methods used at the forefront of research in algebraic topology and algebraic geometry in the twenty-first century. The text starts from scratch - revisiting results from classical homotopy theory such as...
Bone Resorption (Topics in Bone Biology)
Bone Resorption (Topics in Bone Biology)
Bone Resorption, the second volume of the series Topics in Bone Biology, is centered on the osteoclast, the bone-resorbing cell. The volume thus complements the first volume of the series, Bone Formation, which discussed origin, function, and pathology of the bone-forming cell, the osteoblast.Both volumes are addressed to...
ActionScript 2.0 Language Reference for Macromedia Flash 8
ActionScript 2.0 Language Reference for Macromedia Flash 8
The ActionScript 2.0 Language Reference for Macromedia Flash 8 is a comprehensive reference manual that describes the application programming interface (API) for Macromedia Flash Player, the most pervasive client runtime environment in the world. It includes valuable syntax and usage information; detailed...
©2019 LearnIT (support@pdfchm.net) - Privacy Policy