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Six Sigma for Marketing Processes: An Overview for Marketing Executives, Leaders, and Managers


Nearly half of the top one hundred Fortune 500 companies use Six Sigma methodology in some part of their business. These companies have been among the top one hundred for five or more years and consistently report higher revenue and significantly higher profits than competitors. This underscores the impact on the cost side. Now the focus moves to revenue growth. Six Sigma consultant Clyde M. Creveling’s Design for Six Sigma in Technology and Product Development is the standard guide for product commercialization and manufacturing support engineers who want to apply Six Sigma methodology to technology development and product commercialization. Now, in Six Sigma for Marketing Processes, Creveling joins with Lynne Hambleton and Burke McCarthy to show the ways marketing professionals can adapt and apply those same Six Sigma concepts to create a lean marketing workflow built for growth.


This book provides an overview of the way marketing professionals can utilize the value offered by Six Sigma tools, methods, and best practices, within their existing phase-gate processes, as well as the traditional Six Sigma problem-solving approach: define, measure, analyze, improve, control (DMAIC). It provides unique methods for employing Six Sigma to enhance the three marketing processes for enabling a business to attain growth: strategic, tactical, and operational. It goes further to demonstrate the way Six Sigma for marketing and Six Sigma for design can be combined into a unified Six Sigma for growth. In this book, you’ll learn how to apply Six Sigma methodology to


  • Develop a lean, efficient marketing workflow designed for growth
  • Enhance the three marketing arenas for growth: strategic, tactical, and operational
  • Identify leading indicators of growth and become proactive about performance improvement
  • Strengthen links between customers, products, and profitability
  • Redesign marketing work to streamline workflow and reduce variability
  • Assess and mitigate cycle-time risk in any marketing initiative or project
  • Leverage DMAIC to solve specific problems and improve existing processes
  • Use lean techniques to streamline repeatable processes, such as collateral development and trade-show participation
About the Author

Mr. Creveling is President and founder of PDSS Inc.  Since its founding in 2002, Mr. Creveling has led the DFSS initiatives at Merck, Motorola, Carrier Corporation, StorageTek, Cummins Engine, Becton-Dickinson, Mine Safety Appliances and Callaway Golf.  Prior to founding PDSS, Mr. Creveling was an independent consultant, DFSS Product Manager and DFSS Project Manager with Sigma Breakthrough Technologies Inc. (SBTI).  During his tenure at SBTI, he served as the DFSS Project Manager for 3M, Samsung SDI, Sequa Corp. and Universal Instruments.

Lynne Hambleton
is a business consultant providing advisory and business implementation services, with special focus on operational process improvement and growth initiatives, commercialization, change management, interim general management, marketing, and business plan development. She has held management positions in a Fortune 100 company, the public sector, and start-ups, gaining experience in general management, marketing, operations, strategic planning, alliance development, and sales/channel management. She also has served as an adjunct professor of strategic planning at Rochester Institute of Technology’s School of Business.


Burke McCarthy has marketed industrial and consumer products in a wide range of industries, including photography, digital imaging, printing, telecommunications, maritime transportation, pharmaceuticals, soaps, fragrances, medical and diagnostic equipment, and HVAC.

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