Spinning Up ServiceNow: IT Service Managers' Guide to Successful User Adoption

Spinning Up ServiceNow: IT Service Managers' Guide to Successful User Adoption, 9781484225707 (1484225708), Apress, 2017

"Once in a while you come across a book you know was written from experience. Spinning Up ServiceNow is one of those... The first part of the book should be mandatory reading for every ITSM professional regardless of the tool they work with." -- ITILfromExperience.com

Drawing on his own story of lessons learned in spinning up the adoption of ServiceNow throughout the Al Jazeera Media Network, application architect Gabriele Kahlout shows IT service managers how to launch automated ServiceNow ticketing tools in seamless integration with their organization's existing email and Active Directory.

Spinning Up ServiceNow: IT Service Managers' Guide to Successful User Adoption shows you how to orchestrate your IT service desks and developers to facilitate the adoption and consumption of IT services by all users, supporting their various business needs while optimizing human-computer interaction and minimizing stress and productivity loss arising from poor human-system design.

What You'll Learn

Quick-start ServiceNow in a matter of days with the minimum configuration required to start processing tickets via email
Avoid the teething problems that can spoil your users' onboarding experience with ServiceNow
Automate the process of scaling up new teams into ServiceNow
Shape your users' experiences so that they retain their familiar bearings in email and Active Directory while welcoming the power of ServiceNow enhancements
Create a strategy to avoid common pitfalls that sabotage ITSM programs

Who This Book Is For

IT managers charged with implementing ServiceNow ITSM suites in their organizations and business analysts determining the requirements for such implementation. The secondary readership is system administrators and developers involved in ITSM.

Comments

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