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Sucessful Packaged Software Implementation

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Whether it is called shrink-wrapped software or given an acronym like
COTS (commercial off the shelf), there is no doubt that the use of packaged
software is an important part of most information technology (IT) departments’
application development strategy. Companies have embraced the
concept of vendor-supplied software, promising senior management that
a COTS solution will prevent the problems frequently associated with
custom development and give them a better product cheaper and faster.

Companies enter into the project with high expectations, and in many
cases those expectations are met — at least partially. In other cases, the
projects are such spectacular failures that careers are destroyed and a
company’s credibility is reduced. The purpose of this book is to help
guide the IT department through the selection and implementation of
packaged software, pointing out potential pitfalls and ways to avoid them.
Although there is no way to guarantee successful implementation, following
proven procedures will increase the probability of success.
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