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Systematic Process Improvement Using ISO 9001:2000 and CMMI(sm)

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After observing and experiencing the difficulties associated with selecting,
implementing, and institutionalizing a standard or standards, we have
developed a systematic approach to implementing both ISO 9001:2000 and
theCMMIÒ by capitalizing on their synergy. This approach also allows organizations
to preserve the process improvement investments made while implementing
the legacy standards. The approach encompasses cases in which an
organization has no previous process improvement experience as well as
those cases in which an organization has already been following one or more
standards.

This book does not require process improvement experience or knowledge
of a specific standard, but such experience or knowledge is helpful. It
is written as a guidebook that practitioners can follow when they implement
process improvement based simultaneously on ISO and the CMMIÒ. It can
be used as a textbook for a process improvement course that addresses
the details of practical implementation of the two most prominent process
improvement standards and contrasts them with other prominent standards
and models. The book, for the first time, describes the synergy between ISO
9001 and the CMMIÒ and the use of that synergy to implement process
improvement and get ‘‘faster, better, and cheaper’’ results.

We should stress that the focus of this book is on process improvement,
rather than on achieving ISO registration or attaining a CMMIÒ maturity
level. It is our conviction that an organization should first and foremost
establish its process improvement goals and only then target ISO registration
or a CMMIÒ maturity level. We have witnessed many organizations that
have achieved registration or a maturity level, only to revert to their old
‘‘business as usual’’ with cost overruns, low product quality, and missed
deadlines.
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