Home | Amazing | Today | Tags | Publishers | Years | Account | Search 
Technical Support Essentials: Advice to Succeed in Technical Support (Beginner to Intermediate)

Buy

Technical Support Essentials is a book about the many facets of technical support. It attempts to provide a wide array of topics to serve as points of improvement, discussion, or simply topics that you might want to learn. The topics range from good work habits to the way technical support groups establish their own style of work. This book applies theories, models, and concepts synthesized from existing research in other fields—such as management, economics, leadership, and psychology—and connects them to technical support. The goal is to build on the work of others and allow their success to evolve the profession. The book’s broad perspective looks at proven practices, legal issues, dealing with customers, utilizing resources, and an array of other topics of interest to tech support professionals.

What you'll learn

This book delivers short and concise advice with actual examples that readers can use immediately to improve their technical support career.

Who is this book for?

This book is for technical support managers and staff.

(HTML tags aren't allowed.)

Wind Issues in the Design of Buildings
Wind Issues in the Design of Buildings

Wind Issues in the Design of Buildings explains the ways that structural designers accommodate the impact of extreme wind events on the built environment. By studying the flow and pressure fields around buildings, architects and engineers can identify and select the best strategies for ensuring that a building will resist the loads due to...

Google Script: Enterprise Application Essentials: Adding Functionality to Your Google Apps
Google Script: Enterprise Application Essentials: Adding Functionality to Your Google Apps

If you are reading this book, there is a good chance you have heard of Google and its powerful office productivity suite, Google Apps. Google offers search, email, word processing, and hundreds of other cloud applications and services that can be available to the individual and can scale all the way up to massive corporations and...

Pro Agile .NET Development with SCRUM (Expert's Voice in .NET)
Pro Agile .NET Development with SCRUM (Expert's Voice in .NET)

Pro Agile .NET Development with SCRUM guides you through a real-world ASP.NET project and shows how agile methodology is put into practice.

There is plenty of literature on the theory behind agile methodologies, but no book on the market takes the concepts of agile practices and applies these in a practical
...


Mathematical Foundations of Computer Science 2013: 38th International Symposium, MFCS 2013, Klosterneuburg, Austria, August 26-30, 2013, Proceedings
Mathematical Foundations of Computer Science 2013: 38th International Symposium, MFCS 2013, Klosterneuburg, Austria, August 26-30, 2013, Proceedings

This book constitutes the thoroughly refereed conference proceedings of the 38th International Symposium on Mathematical Foundations of Computer Science, MFCS 2013, held in Klosterneuburg, Austria, in August 2013. The 67 revised full papers presented together with six invited talks were carefully selected from 191 submissions. Topics covered...

Instant Turnaround!: Getting People Excited About Coming to Work and Working Hard
Instant Turnaround!: Getting People Excited About Coming to Work and Working Hard

Transform Your Workplace!

Imagine a company where people are excited about coming to work and giving their best efforts every day. In this innovative and engrossing business parable, Harry Paul and Ross Reck show managers at all levels how they can immediately and easily increase productivity by tapping into the discretionary...

Web Dynpro ABAP for Practitioners
Web Dynpro ABAP for Practitioners

Web Dynpro ABAP, a NetWeaver web application user interface tool of SAP enables web programming connected to SAP Systems. The main focus of the authors was to create a book based on practical experience. Each chapter includes examples which lead through the content step-by-step and enable the reader to gradually emerge in the topic of the Web...

©2021 LearnIT (support@pdfchm.net) - Privacy Policy