Home | Amazing | Today | Tags | Publishers | Years | Account | Search 
The Customer Rules

Buy
The Customer Rules, 9781781251225 (1781251223), Profile Books Ltd, 2013
At a recent family gathering in my home, the grown-ups were trading stories about companies that provide good customer service and those that don't. Out of curiosity, I asked my then twelve-year-old granddaughter, Margot, what she thought were the most important rules for great service. Without a moment's hesitation, she said, "Papi, the first rule is 'Be nice!"*

Out of the mouths of babes! I've spent my whole adult life thinking about service, beginning with teenage stints working in a drugstore and a lumberyard in a small Oklahoma town and culminating in my last corporate position as executive vice president of operations at Walt Disney World, where I oversaw a workforce of forty thousand people, resort hotels with more than thirty thousand rooms, four theme parks, two water parks, five golf courses, a shopping village, a nighttime entertainment complex, a sports and recreation complex, and more operations. Along the way, I held positions that included army cook, banquet waiter, food and beverage control clerk, director of food and beverages for Hilton Hotels (including the Waldorf-Astoria), director of restaurants at a Marriott, general manager of another Marriott, and senior executive at Disney in Paris and Orlando.
(HTML tags aren't allowed.)

Paint Shop Pro 9 For Dummies (Computer/Tech)
Paint Shop Pro 9 For Dummies (Computer/Tech)
Retouch, reshape, and re-create your graphics for amazing images

Create great graphics and Web-friendly images, or fix photos that need help

Want your photos and graphics to be picture-perfect? This book is your buddy. It will help you capture and scan images, create a virtual painting, repair damaged, dark, or blurry photos, add...

Designing Data-Intensive Applications: The Big Ideas Behind Reliable, Scalable, and Maintainable Systems
Designing Data-Intensive Applications: The Big Ideas Behind Reliable, Scalable, and Maintainable Systems

Want to know how the best software engineers and architects structure their applications to make them scalable, reliable, and maintainable in the long term? This book examines the key principles, algorithms, and trade-offs of data systems, using the internals of various popular software packages and frameworks as examples.

...

Gastrointestinal Endoscopy in the Cancer Patient
Gastrointestinal Endoscopy in the Cancer Patient

This book is a full colour, highly clinical multi-media atlas focusing on the role diagnostic and therapeutic endoscopy plays in the management of patients with cancer. Conveniently split into sections for each part of the GI tract, each section will follow a consistent structure. With 400 high-quality images and in addition, 21...


CCNP BCMSN Official Exam Certification Guide (4th Edition)
CCNP BCMSN Official Exam Certification Guide (4th Edition)
CCNP BCMSN Official Exam Certification Guide, Fourth Edition, is a best of breed Cisco® exam study guide that focuses specifically on the objectives for the BCMSN exam. Successfully passing the BCMSN 642-812 exam certifies that you have knowledge and skills necessary to implement scalable multilayer switched networks. ...
Focus On Apple Aperture: Focus on the Fundamentals (Focus On Series)
Focus On Apple Aperture: Focus on the Fundamentals (Focus On Series)

Are you into photography not photomanipulation?

Frustrated that you are spending too much time in front of the screen and not enough behind the lens?

Feel like you are not getting the most out of the powerful processing functions of Apple Aperture? 

This straightforward, inspiring guide is aimed at
...

Linux Transfer for Windows Power Users: Getting Started with Linux for the Desktop
Linux Transfer for Windows Power Users: Getting Started with Linux for the Desktop

Major Linux distributions such as Red Hat, Mandrake and SuSE, among others, have released mature, full-featured versions suitable for day to day use on an average computer user's day to day computer, including not only a complete operating system but also a Microsoft Office-compatible application suite and a plethora of additional tools...

©2018 LearnIT (support@pdfchm.net) - Privacy Policy