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The Mobile Connection: The Cell Phone's Impact on Society

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Rich Ling provides a compelling examination of the real impact of mobile telephony. It's not about technology, it's about people. We need more of these kinds of studies.
--Don Norman, Co-Founder, Nielsen Norman Group and author of Emotional Design

This book combines scientific rigor, penetrating insight, and attention to an extraordinarily timely subjectthe social impact of mobile communications. His ideas about "micro-coordination" and "the softening of time" are fundamental. Ling has big ideas about what the new world of always-on and ubiquitous media mean to our daily lives.
--Howard Rheingold, Rheingold Associates and author of The Virtual Community

Rich Ling probes the way the mobile phone influences lives, talk and interaction. His carefully documented investigations paint an authoritative picture that will command continuing interest . . .an impressive achievement.
--James E. Katz, Ph.D, Professor of Communication, Rutgers University

Has the cell phone forever changed the way people communicate? The mobile phone is used for real time coordination while on the run, adolescents use it to manage their freedom, and teens text to each other day and night. The mobile phone is more than a simple technical innovation or social fad, more than just an intrusion on polite society. This book, based on world-wide research involving tens of thousands of interviews and contextual observations, looks into the impact of the phone on our daily lives. The mobile phone has fundamentally affected our accessibility, safety and security, coordination of social and business activities, and use of public places.

Based on research conducted in dozens of countries, this insightful and entertaining book examines the once unexpected interaction between humans and cell phones, and between humans, period. The compelling discussion and projections about the future of the telephone should give designers everywhere a more informed practice and process, and provide researchers with new ideas to last years.

About the Author
Rich Ling is a senior research scientist at Telenor, Norway’s largest telecommunications company, where he researches issues associated with new information technology and society. He is also an Adjunct Professor at the University of Udine, Italy. Ling has published numerous articles and has organized and participated in numerous international conferences. He holds a Ph.D. in sociology from the University of Colorado, Boulder in his native U.S.
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