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The Value Factor: How Global Leaders Use Information for Growth and Competitive Advantage

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Capitalizing on the information a company owns about its customers, suppliers and partners is now the value proposition for sustainable long-term growth. Authors Mark Hurd and Lars Nyberg go inside companies to see the value proposition in practice. Combining case studies and analysts’ insights with common sense and surprisingly simple ideas for growth, The Value Factor shows how companies transform information into a competitive asset.

Hurd and Nyberg have access to some of the top companies in every industry and from around the world. In this book they share their unique perspective on what the innovators are doing to get ahead and stay ahead in the tough business environment of today and how top companies are meeting challenges and turning them into growth opportunities.

About the Authors

Mark Hurd is president and chief executive officer of NCR Corporation, a leading global technology company. NCR’s automated teller machines, retail systems, Teradata data warehouses and IT services provide Relationship Technology solutions that maximize the value of customer interactions.

Hurd was named chief executive officer and elected to the board in March 2003. Previously, as president and chief operating officer he was instrumental in formulating and executing strategies to maximize operating efficiencies and profitability.

Hurd joined NCR in 1980 and was chosen to run the Teradata division in October 1999. He was promoted to chief operating officer of the division within a year. Under Hurd’s leadership, Teradata increased revenue by approximately 36 percent and improved operating performance by over $250 million. Today, Teradata is a $1.2 billion business and the market leader in large data warehouses and analytical solutions that help businesses drive growth.

Lars Nyberg is chairman of the board of directors of NCR Corporation, a leading provider of Relationship Technology solutions.

Nyberg served as NCR’s chief executive officer from June 1995 until March 2003, and led its transformation from a hardware manufacturer to a technology solutions provider. He also is widely acknowledged as the architect of NCR’s dramatic turnaround following its spin-off from AT&T at the end of 1996. Today, the company is a global technology leader and number one worldwide in data warehouses above one terabyte in size, automated teller machines and stationary barcode scanners.

Prior to joining NCR, Nyberg spent twenty years with Philips Electronics NV in a number of senior positions. Most recently, he was chairman and CEO of Philips’ Communications Systems Division. Nyberg also serves on the boards of directors of the Sandvik Group in Sweden and Wisconsin-based Snap-on Incorporated.

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