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Using Information to Develop a Culture of Customer Centricity: Customer Centricity, Analytics, and Information Utilization

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Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. The book begins with an overview list of 8-10 precepts associated with a business-focused view of the knowledge necessary for developing customer-oriented business processes that lead to excellent customer experiences resulting in increased revenues. Each chapter delves into each precept in more detail.

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The Unified Process Transition and Production Phases : Best Practices in Implementing the UP
The Unified Process Transition and Production Phases : Best Practices in Implementing the UP
Is the Unified Process the be all and end all standard for developing object-oriented component-based software? This book is the final in a four volume series that presents a critical review of the Unified Process. The authors present a survey of the alte

This book, the last in a four-volume series, offers a critical review of the UP and
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Beginning Apache Spark 2: With Resilient Distributed Datasets, Spark SQL, Structured Streaming and Spark Machine Learning library
Beginning Apache Spark 2: With Resilient Distributed Datasets, Spark SQL, Structured Streaming and Spark Machine Learning library
Develop applications for the big data landscape with Spark and Hadoop. This book also explains the role of Spark in developing scalable machine learning and analytics applications with Cloud technologies. Beginning Apache Spark 2 gives you an introduction to Apache Spark and shows you how to work with it.

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Eye Tracking in User Experience Design
Eye Tracking in User Experience Design

Eye Tracking for User Experience Design explores the many applications of eye tracking to better understand how users view and interact with technology. Ten leading experts in eye tracking discuss how they have taken advantage of this new technology to understand, design, and evaluate user experience. Real-world stories are included...


Pointers on C
Pointers on C

Provides background information needed to understand C. Covers pointers thoroughly, including syntax, techniques for their effective use, and common programming idioms in which they appear. Compares different methods for implementing common abstract data structures. Paper. DLC: C (Computer program language)

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Empirical Social Choice: Questionnaire-Experimental Studies on Distributive Justice
Empirical Social Choice: Questionnaire-Experimental Studies on Distributive Justice

Since Aristotle, many different theories of distributive justice have been proposed, by philosophers as well as social scientists. The typical approach within social choice theory is to assess these theories in an axiomatic way - most of the time the reader is confronted with abstract reasoning and logical deductions. This book shows that...

Formal Modeling and Analysis of Timed Systems: 6th International Conference, FORMATS 2008, Saint Malo, France, September 15-17, 2008, Proceedings
Formal Modeling and Analysis of Timed Systems: 6th International Conference, FORMATS 2008, Saint Malo, France, September 15-17, 2008, Proceedings
This volume consists of the proceedings of the Sixth International Conference on Formal Modelling and Analysis of Timed Systems (FORMATS 2008). The main goal of this series of conferences is to bring together diverse communities of researchers that deal with the timing aspects of computing systems. Both fundamental and practical aspects of timed...
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