By any measure, business success is no longer solely about hard work, good intentions, and technical expertise. Relationship building, communication, and the ability to forge cooperation across organizational lines are key--especially when operating across borders, spanning time zones, and crossing cultures.
Whether you are working for a global corporation in a foreign office, on a virtual team that spans the globe, or in a multicultural workplace in your U.S. headquarters, you will find in WORKING GLOBESMART a field guide to global citizenship. From India to Italy, Turkey to Thailand, the author has gathered the insights of more than two dozen country and regional experts who have helped thousands of global managers succeed in complex multicultural business environments. With numerous examples, sample dialogue, and the author's unique GlobeSmart model, the book offers practical, skills-based advice on how to develop or participate on a global team, create effective training and development programs for multicultural learners stationed anywhere around the world, and gather the collective wisdom of your organization into a strategic vision that brings out the natural links between communication and change, culture and commerce.
Demonstrating how global people skills add value to global business, WORKING GLOBESMART provides a road map for developing competencies at the organizational, group, and interpersonal level and details the twelve key skills critical for success--from establishing credibility, teamwork, and negotiation to knowledge transfer, change management, and innovation.
About the Author
Ernest Gundling, Ph.D., is cofounder and managing director of Meridian Resources Associates, Inc., working with such clients as AT&T, Cisco, Deutsche Bank, Ford, GlaxoSmithKline, and Hewlett-Packard to develop strategic global approaches to leadership development, organizational change, and innovation. Author of THE 3M WAY TO INNOVATION, he is also lecturer at the Haas School of Business at the University of California, Berkeley.
