Working PeopleSmart is like your own personal coach guiding you through all of your work relationships—even the most difficult. It will help you develop interpersonal savvy that enhances personal and organizational performance. It details six core strategies that will enable you to:
- Open others up rather than make them defensive or resistant,
- Diffuse tension rather than create it,
- Deal with critical colleagues,
- Persuade your boss to listen to you,
- Get the resources you need, and much more.
About the Authors
Mel Silberman, Ph.D. is professor of adult and organizational development at Temple University. He is also president of Active Training, a provider of cutting-edge business and personal development seminars, including “Working PeopleSmart.” His previous books include PeopleSmart and Active Training.
Freda Hansburg, Ph.D. is a psychologist, an executive coach, and a training consultant. She is vice president of Active Training and coauthor of PeopleSmart.
